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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"The best run facility I have ever had the pleasure to not only visit but to interact with from the people that answer the phone to everyone associated with this organization. I was a quality assurance manager and this is the most efficient, courteous, clean and friendly place I have ever experienced in my life!"

"Staff was patient with my questions, inquired of other staff when necessary to fully answer questions, and presented as polite and caring individuals. Sraff made me feel like they really did care about my health. Staff was professional and inspiired a feeling of confidence in the procedure being done. They genuinely seemed to enjoy what they did. By staff, I certainly include Dr. Swan!"

"I am so thankful for the excellent care I've been given by Dr. Swan. When I was researching doctors for this procedure, the number one doctor that everyone recommended was Dr. Swan. I will now be another person who will recommend him as the best. I am now able to see better than I have since I was 13 years old. i consider it to be a new lease on my life and simply a miracle!!!"

"Everyone was friendly and polite, reassuring me of nothing to worry about. I was pleased overall."

"I think Dr. Swan and his associates provided the best procedure that anyone could expect. I have already recommended him to all my golf buddies. There is no one else I would consider if I have a need for a doctor to help me with my eye sight. I would recommend this facility and this staff and doctor without reservation. Thank you for giving me back my eyesight."

"I had a very comfortable & pleasant experience. The overall care & concern was excellent."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.